Effective Date: 3rd March 2007
At SM Health Care, we strive to provide high-quality homeopathic medicines and herbs. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
You may return a product if:
- The medicine is non-expired.
- The herb is deemed usable based on its appearance. (In rare cases, testing may be required to assess usability.)
2. Non-Returnable Items
We cannot accept returns for:
- Expired medicines.
- Herbs that have deteriorated due to improper storage.
- Opened or used items.
- Personalized or special-order items.
3. Refund Process
- Approved returns will be refunded via the original payment method.
- Refunds will be processed within 5-7 business days after the product is inspected.
- Shipping costs are non-refundable.
4. How to Initiate a Return
To request a return:
- Email us at [email protected] with your order details and reason for return.
- We will confirm eligibility and provide return instructions.
- Ship the item back in its original packaging on following address
- SM Health Care
- Shop No. 2, 76-C, 10th Commercial Street
- DHA Phase 4, Karachi, Near Masjid e Ibrahim
- Once received and inspected, we will process the refund.
For any return-related queries, contact us at +923212353595.